Jobangebot: IT Analyst in PLZ 28***

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Job Summary:

The IT Analyst will support local end-users and provide services to our location in Germany, and other sites nearby. They will install, configure and coordinate local & remote PC hardware (incl. peripherals) and client applications in a Windows environment. They will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Responsibilities:

– Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
– Protect data, system security and data privacy
– Assist with IT projects and roll-outs
– Work with or in regional or global IT teams on specific IT subject areas (regional EU, international)
– Keep IT management up to date on progress and occurrence of any issues at supported sites
– Provide agreed IT services for one or more sites
– Supervise and track work requests for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs
– Participate in quality solution and improvement processes to resolve common user requests and issues
– Assist with any infrastructure changes to improve performance, cost, or functionality
– Call out problems as vital
– Participate in site compliance, especially with regard to IT directives, policies and initiatives
– Assist the local business leaders with coordinating business and IT support activities
– Keep track of IT inventory (Hardware, Software Licenses) and validation status
– Maintain IT related documentation

Qualifications:

– Bachelor’s in Computer Science or Engineering, certified IT specialist or comparable
– Profound experience in desktop support, system integration or comparable areas
– Proven ability preferably in medium to large sized companies
– Strong written and verbal communication skills, good interpersonal skills and an ability to work with diverse groups of people
– Customer focused demeanor
– Excellent German and good English language skills (spoken & written)
– Confirmed team working ability

What we offer:
– Employment with an innovative, future-oriented organisation
– Outstanding career and development prospects
– Company pension scheme and other fringe benefits
– Exciting company culture which stands for integrity, intensity, involvement and innovation

 

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